Shipping & Returns

Easy Returns & Exchanges

You shall be entitled to revoke this contract within fourteen days without giving any reason.

The revocation period shall be fourteen days from the date on which you or a third party designated by you and who is not the carrier have or has taken the goods in possession.

In order to exercise your right of revocation, you must notify us of your resolution to revoke the contract, such notice to be made by way of an unequivocal declaration. For such purpose, you may use the enclosed sample revocation form which is, however, not mandatory.

Contact Details:

Chathumini Lankathilake

Anuradhapura 50230

Sri Lanka

Email: [Your Email Address]

The revocation period shall be deemed complied with if you dispatch the notice on the exercise of the right of revocation before the expiration of the revocation period.

Refund Policy

Should you revoke this contract, we shall repay to you all payments which we have received from you, including the cost of delivery (except additional costs resulting from your election of any other kind of delivery than the least expensive standard delivery offered by us). Such repayment will be made without delay and no later than fourteen days from the date on which we received the notice of the revocation of the contract.

For such repayment, we shall use the same means of payment which you used for the original transaction unless agreed otherwise between us. You shall not be charged with any fees in respect of such repayment.

Note: We will refund the cost of the item only and not the original delivery cost. We may reject repayment until we receive the goods back or until you provide evidence that you have sent back the goods, whichever is earlier.

Return Instructions

You shall return the goods to us, whether by shipment or delivery in person, without delay and in no event later than fourteen days from the date on which you notified us of the revocation of the contract. We prioritize ensuring customer satisfaction for all our products, including our exclusive collection of original artwork for sale online.

You shall bear the direct cost of return shipment of the goods.

You shall be responsible for a loss in the value of the goods only if such loss is due to your handling of the goods in a manner that is not necessary for the examination of the quality, characteristics, and functionality of the goods.

Exceptions to the Right of Revocation

  • Contracts on the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or designation by the consumer is relevant or which are clearly customized to the personal needs of the consumer.
  • Contracts on the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their sealing has been removed after delivery.
  • Contracts on the delivery of goods that were, after delivery, inseparably mixed with other goods due to their composition.

Digital Content Revocation

The right of revocation shall also lapse for contracts concerning the delivery of digital content on a physical data carrier if the entrepreneur has started to carry out the contract after the consumer:

  1. Explicitly agreed to the beginning of the entrepreneur’s carrying out of the contract before the expiration of the revocation period.
  2. Confirmed being aware that their consent results in the forfeiture of their right of revocation upon the beginning of the contract.

Sample Revocation Form

If you wish to revoke the contract, please fill in this form and send it back to us:

To:

Chathumini Lankathilake

Anuradhapura 50230

Sri Lanka

Email: contact@hbartworld.shop

Subject: Contract Revocation

Hereby I/we (*) revoke the contract concluded by me/us (*) regarding the purchase of the following goods (*)/ the rendering of the following service (*):

Ordered on: [Date]

Received on: [Date]

Name of Consumer: [Your Name]

Address of Consumer: [Your Address]

Signature: (only for notices on paper)

Date: [Date]

Artwork Shipping and Returns Policy

We understand that purchasing artwork online is a big decision, and we want to ensure that your experience is as seamless and enjoyable as possible. Our artwork shipping and returns policy is designed to offer you peace of mind, knowing that we take great care in handling your orders and making sure your purchases arrive safely at your doorstep. Here’s everything you need to know about our shipping and returns process.

Artwork shipping and returns policy

Shipping Information

All orders are processed within 2-5 business days, and our shipping process is designed to get your artwork to you quickly and safely. Depending on the destination, shipping times may vary, but you can expect your piece to arrive within 7-14 business days.

We offer both domestic and international shipping, ensuring that your artwork reaches you no matter where you are. Our trusted courier services handle your package with the utmost care, and we provide tracking information so you can monitor your artwork as it makes its way to you.

We take extra precautions to package your artwork securely, with protective materials to prevent any damage during transit. Our packaging is designed to keep your artwork safe while minimizing environmental impact.

If you have any specific shipping requirements or would like to inquire about custom delivery options, feel free to contact us, and we’ll be happy to assist. For more information on our trusted shipping partners, you can visit FedEx or UPS.

Returns and Refunds

If for any reason you are not satisfied with your artwork, we offer a hassle-free return and refund process. We want to ensure that you are completely satisfied with your purchase. Our artwork shipping and returns policy allows for returns within 30 days of receipt, provided the artwork is in its original condition and packaging.

To initiate a return, simply contact us through our contact page with your order details. Once we receive your request, we’ll provide you with instructions on how to return the artwork. The artwork must be returned in its original condition, and you will be responsible for the return shipping costs.

Once the returned artwork is received and inspected, we will process your refund. Refunds are typically issued within 7-10 business days. Please note that original shipping charges are non-refundable.

If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, and return shipping will be covered by us. We strive to make this process as easy as possible for you. For best practices on how to handle returned artwork, check out this guide on artwork packaging.

Damaged or Defective Artwork

While we take every precaution to ensure your artwork arrives safely, if your piece is damaged during shipping, please notify us within 7 days of receiving the item. We will assess the situation and provide instructions for returning the damaged artwork. Once returned, we will issue a replacement or refund, depending on your preference.

If you notice any damage upon delivery, please document it by taking photos of the damaged packaging and artwork. This will help us process your claim quickly. For more information on how to report damage, visit our FAQ page or read Shopify’s Guide to Writing a Return Policy for insights into best practices.

Frequently Asked Questions

If you have any other questions or concerns regarding our artwork shipping and returns policy, please feel free to explore our FAQ page or contact us directly. We’re here to help!